Reference

How rk123 Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your wallet connections, process deposits through DANA, OVO, and GoPay, and keep your account secure.

DANA, OVO & GoPay transaction dataAccount security and access logsYour right to request data removalCookie and device tracking explainedContact us directly to manage your data

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What We Collect and Why It Matters

rk123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with rk123, we collect the information needed to verify your identity, process your e-wallet transactions, and deliver account support. This includes your registration details, device identifiers, session activity, and payment references linked to DANA, OVO, or GoPay — enough to confirm

1
a transfer cleared and to flag unusual access attempts on your account. We do not sell your personal data to third parties. Payment references we hold are transaction identifiers only — not your full wallet credentials or PIN. Session logs are retained to resolve disputes and
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comply with applicable data-handling obligations under the laws of regions where access is permitted. If you access this platform from Indonesia, your data is processed in accordance with local data protection requirements and applicable regulations. Availability depends on local law and eligible regions. We apply industry-standard
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encryption to data in transit and at rest, and your account login path includes an OTP verification step that adds a layer of protection beyond your password. You can request a summary of the data we hold on your account by writing to our support team
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— details are in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Security on your account is not just a setting — it is built into how every session, payment reference, and login attempt is processed. Here is what that looks like in practice across the four areas that matter most.

Account Security

Every login goes through OTP verification sent to your registered number. Unusual access — like a new device or location — triggers an additional check before your session opens.

Cookies and Tracking

We use session cookies to keep you logged in and performance cookies to understand which pages load slowly on mobile. You can adjust non-essential cookie consent from the privacy tab in your account settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, in line with applicable local regulations. After that window closes, personal identifiers are removed from our active systems.

Requesting Changes

You can request access to your stored data, ask us to correct inaccuracies, or submit a deletion request via email or live chat. We verify your identity before acting on any data change request.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Any question about your personal data — what we hold, how to correct it, or how to request deletion — goes straight to our support team. We handle privacy requests separately from general account queries so they get the attention they need. Players in Medan and anywhere else across Indonesia can reach us through these channels.

Live Chat Open the chat widget inside your account dashboard. Select 'Account & Privacy' from the topic menu and describe your request. Our team picks it up and responds directly in the same thread.

Email Support Write to our support address with the subject line 'Privacy Request' and your registered account name. We confirm receipt and respond with next steps within one business day.

Account Settings Some data preferences — including marketing communication opt-outs and cookie consent — are adjustable directly inside your account settings under the 'Privacy' tab without needing to contact us.

Common Questions About Your Privacy Rights

Straight answers to the questions we hear most about how your data is managed on rk123.

We collect your registration details, device identifiers, session activity, and payment references from DANA, OVO, or GoPay. We do not collect your e-wallet PINs or full bank credentials — only transaction reference IDs.

Yes. Send a request via live chat or email with the subject 'Data Access Request' and your registered account name. We verify your identity first, then provide a summary of your stored account data.

Contact us through the live chat 'Account & Privacy' topic or email our support team. After identity verification, we process deletion requests and confirm when personal identifiers have been removed from active systems.

We do not sell your personal data. Data is shared only with payment processors — such as the DANA, OVO, and GoPay networks — strictly to complete your transactions and verify account activity.

We retain account data for a defined period following closure, as required under applicable local regulations. Once that retention window ends, personal identifiers are removed from our active databases.

Log into your account, go to Settings, and open the Privacy tab. Marketing communication opt-outs and non-essential cookie consent can both be adjusted there without needing to raise a support request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How rk123 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Account Security

Cookies and Tracking

Data Retention

Requesting Changes

How to Contact Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does rk123 actually collect when I open an account?

02 Can I request a copy of all the data rk123 holds on my account?

03 How do I ask rk123 to delete my account data?

04 Does rk123 share my data with third parties or advertisers?

05 How long does rk123 keep my data after I close my account?

06 How can I update my marketing and cookie preferences without contacting support?

Privacy Policy

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