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Terms Conditions That Cover Your rk123 Account

These terms set out what you agree to when you open and use your rk123 account — from how your DANA, OVO, or GoPay wallet connects to how we handle disputes. Access depends on local law and is available where local law permits.

Account eligibility rulesWallet & payment termsSession and access limitsDispute resolution processAccount closure rights

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HOW WE OPERATE

How rk123 Handles Your Account Data

We collect only what we need to run your account, process your wallet transactions, and keep your session secure. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security

Your login is protected by a one-time password sent to your registered mobile number. We do not store wallet PINs for DANA, OVO, or GoPay on our servers.

Data Retention

Transaction records and account activity logs are retained for the period required under applicable financial compliance rules, then deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered details or request a copy of your account data, go to Account Settings or contact support with your account ID and a valid ID document.

What These Terms Actually Cover

rk123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, you enter a direct agreement with rk123 as the lobby operator. These terms govern every action you take through your account — placing a stake, moving funds between your GoPay wallet and your account balance, requesting a withdrawal to OVO, or

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contacting our support team. They apply to all sessions regardless of the device you use. Eligibility is determined by your jurisdiction. We do not offer services in regions where local law prohibits online gaming activity, and it is your responsibility to confirm that access is lawful
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where you are located. Players in Medan and Semarang, like all users, are subject to their applicable local regulations. These terms may be updated when our operating practices or regulatory requirements change. We will flag material changes on the account dashboard before they take effect, so
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you can review them before your next session. Continuing to use the account after a change is posted means you accept the revised terms. If you disagree with any update, you may close your account at any time through the account settings page. Keep a copy
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of the current version for your records — we display the effective date alongside each published revision.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any clause is unclear, or you need to raise a formal dispute about how a term was applied to your account, our support team handles terms-related queries directly. Bring your account ID and the specific transaction or action in question — it speeds up the review.

Live Chat Open the chat widget from your account dashboard for real-time help on account terms, wallet linking, or transaction queries.

Email Support Send detailed terms or dispute queries to our support address listed in your account profile. We aim to respond within one business day.

Account Help Centre The Help Centre inside your account covers common terms questions — payment rules, session limits, and account closure steps — with step-by-step answers.

Common Questions About Our Terms

Below are the questions we get most often about account terms, eligibility, and your rights as an account holder. Each answer reflects how the rules apply in practice.

These terms apply to every person who opens an rk123 account. By registering, you confirm you have read them and that access is lawful in your location under applicable local law.

We post updates to the account dashboard before they take effect. You will see the change date and a summary. Continuing to use your account after that date means you accept the revision.

Any confirmed account balance is returned to your linked DANA, OVO, or GoPay wallet before closure is finalised. Pending transactions must clear first. Contact support to start the process.

Submit your account ID and transaction reference via live chat or email. Our team reviews the transaction log and responds with a decision, typically within one business day.

We share data only where required to process your wallet payments or meet legal obligations. We do not sell account data to advertisers or unrelated third parties.

Access to rk123 depends on whether online gaming is permitted under the laws of your region. If your jurisdiction restricts it, you are responsible for not using the service there.

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